Refund Policy

Last updated: 21 October 2026

First month

Within 30 days of your first payment you can ask for a full refund, for any reason. The welcome gift does not need to be returned.

After the first month

Payments already made are not refunded. You can cancel at any time to stop future charges; the service and gifts continue until the end of the period you have paid for.

If you choose to cancel immediately instead, access stops at once and the period already paid is not refunded. Unshipped gifts from that period are cancelled.

Gifts that go wrong

If a gift arrives damaged, or does not arrive within ten days of the shipping notice, tell us and we send another at no cost. If a parcel is lost or returned because the address was incomplete or wrong, contact us and we will work out a replacement; a repeated mistake may mean we ask you to cover the second shipment.

How to ask

Email [email protected] from the address on your account, or send a message through your assistant. Refunds go back to the original payment method.

Who you are buying from

Hanaki is operated by Leixin Si (司磊鑫), an individual based in China. Payments are processed by our merchant of record, whose name appears on your card statement.